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“Italy B2B” contributed to survival tip “4 Examples help B2B ISVs improve SaaS live service status dashboards”
May 28th 2008 at 01:07 GMT B2B ISVs cannot afford the downtime Amazon experienced therefore must take precaution ahead of time. They must realize the cost of downtime and act accordingly. It is surprising…

“Suman Chaudhuri” contributed to survival tip “Can your ISV survive paying real cash for SaaS downtime?”
March 4th 2008 at 05:52 GMT I agree with you that SLAs are really important for ISVs if they want their SaaS business model to succeed. Whereas it is obvious to me that customers should demand a strict SLA…

“Andrew Biss” contributed to survival tip “ISVs will always take the blame for SaaS platform downtime”
February 4th 2008 at 14:23 GMT Hi Suman, Thanks for your comment. I agree with the points that you make in your post. What makes the switch to SaaS so disruptive for ISVs is the impact on everything the ISV…

“Suman Chaudhuri” contributed to survival tip “ISVs will always take the blame for SaaS platform downtime”
January 31st 2008 at 23:04 GMT Hi Andrew, Good article. I agree with your thoughts. That is why ISVs that are planning to adopt SaaS due to customer pressures need to think of SaaS as a multi-dimentional approach…

“Norbert Nigg” contributed to survival tip “Hello world! The first survival tip on ISV Survival”
October 17th 2007 at 11:17 GMT Hello Andrew, Congratulations to your website and your blog. I’ve only had a first glimpse and I’m really impressed by your site. I’m looking forward to reading…

2 visitors have contributed to article “ISVs will always take the blame for SaaS platform downtime” ISVs must isolate their applications from today’s SaaS platforms to benefit from the improved SaaS platforms expected in the future.

1 visitors have contributed to survival tip “4 Examples help B2B ISVs improve SaaS live service status dashboards” B2B ISVs must have a live service status dashboard to keep their SaaS subscribers informed. Dashboards from DoubleClick, Intuit QuickBase, Salesforce.com and OpenDNS show some good ideas to adopt (and some bad ones to avoid).

1 visitors have contributed to article “Can your ISV survive paying real cash for SaaS downtime?” We will look back and laugh at the time SaaS ISVs got away with no or very weak SLAs. SaaS will improve if ISVs pay real cash to customers for downtime.

1 visitors have contributed to survival tip “Hello world! The first survival tip on ISV Survival” Welcome to the first survival tip on the ISV Survival blog: equipping ISVs to survive and profit from the shift to SaaS.