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Taking a peek at what’s going on inside Amazon’s cloud
CloudStatus.com is a new service that peeks inside Amazon’s cloud. It is great to see others entering the market and offering added insight in core cloud services.

July 3rd 2008 at 12:21 GMT

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paasTalk: Platform as a Service news for European ISVs
PaaS is a big change for ISVs who traditionally mistrust “all in one” solutions. Even so, PaaS is a strategic change in how successful SaaS ISVs will build and deploy solutions for their niche. The paasTalk blog delivers independent news and views on this important development, with an emphasis on the Europe-specific challenges facing ISVs moving to PaaS.

April 10th 2008 at 11:28 GMT

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What SaaS ISVs can learn about trust from a 300-year-old Japanese sweet company
The Japanese public were shocked that a 300-year-old sweet maker sold frozen sweets. SaaS ISVs can appoint a “Chief Trust Officer” to show they do not take trust for granted.

February 22nd 2008 at 15:26 GMT

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99.999% Hosting uptime SLAs do not matter to SaaS subscribers
SaaS hosting uptime does not matter if SaaS subscribers cannot login. B2B ISVs will pay with critical trust if they fail to talk to subscribers, even for faults not under their direct control.

February 20th 2008 at 16:59 GMT

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Can your ISV survive paying real cash for SaaS downtime?
We will look back and laugh at the time SaaS ISVs got away with no or very weak SLAs. SaaS will improve if ISVs pay real cash to customers for downtime.

February 7th 2008 at 18:39 GMT

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Latest survival tips

ISVs use widgets to keep subscribers in touch with SaaS service status
Desktop gadgets and web widgets are popping up all over the place. These mini apps are ideal for ISVs to give subscribers real-time status updates for their SaaS services. They can also reveal key data and events.

February 25th 2008 at 23:39 GMT

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Survey reveals 10/10 SaaS ISVs hide live service status on their home page
My survey of 10 SaaS ISVs reveals that none show live service status on their home page. Add your live status to build trust and stand out from your SaaS competitors.

February 25th 2008 at 13:35 GMT

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4 Examples help B2B ISVs improve SaaS live service status dashboards
B2B ISVs must have a live service status dashboard to keep their SaaS subscribers informed. Dashboards from DoubleClick, Intuit QuickBase, Salesforce.com and OpenDNS show some good ideas to adopt (and some bad ones to avoid).

February 17th 2008 at 18:45 GMT

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Lessons from the Amazon S3 crash—ISVs must keep SaaS subscribers fully informed
Friday’s Amazon S3 crash showed how vital it is to talk to users. ISVs must plan for downtime and actively keep users informed in times of trouble.

February 16th 2008 at 16:14 GMT

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Bessemer CEO summit presents 10 laws of SaaS, ignores SLAs?
CEOs from leading SaaS ISVs improved their golf at a recent VC event. Their time would have been better spent improving their SLAs.

February 15th 2008 at 16:37 GMT

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